Camden Council's Wheelie Good Waste and Recycling Digital Service
The engagement commenced with an intensive two-week Embarrk workshop followed by a fixed term development project soon after. The service was delivered on-time and to Camden Council’s satisfaction using our Rapid Digitisation service.
The council provides a range of services to citizens and businesses and is continuously improving its digital customer service offering through a far reaching and wide ranging digital transformation portfolio.
As part of its Digital Strategy, the council is implementing an open systems technology platform that is flexible and robust so that it can better respond to the needs of its residents, businesses and services.
Camden Council is collaborating at a regional and national level to ensure there is more choice, better value for money and greater use of open systems within local government.
Residential population in excess of 225,000
Created in 1963 by London Government Act
Continuously improving its digital customer service
Collaborating at a regional and national level
In need of a digital upgrade to its services
All common services and transactions needed improving with online accessibility
Required a high-quality, self-service, digital experience for its users
Needed to cut costs and free up council resources
An on-site coordinator ensured clear channels of communications, while regular show and tell sessions meant that Camden could provide feedback which would shape subsequent development work.
As per Camden Council’s digital strategy, to control both upfront and operation costs, the architecture was based on a stack of Open Source components, including JBoss ESB, JSF and Liferay, thus ensuring that the platform would be secure, scalable and robust as an equivalent proprietary based solution.