Ensuring 24/7 Connectivity
Maintenance and support broadly fulfill two interlocking objectives: making corrections to the software and enhancing it. Your software is designed to meet the challenges of the real world, and it’s the real world that provides the feedback which allows for it to be corrected. With that feedback processed in a way that allows a suitable response to be devised and implemented, your application can carry on and offer an ever-greater quality of performance to end users.
ServiceFlex™ - Improving Resource Productivity
Unlike many other support providers, not only do we provide ASM services for COTS, cloud and the enterprise application landscape, but we also take the pain away from having to dedicate valuable internal resources to the support and maintenance of non-differentiating bespoke legacy applications, allowing you to focus on making a difference to the business whilst also reducing risks and saving money.
Many of these bespoke applications may have little documentation and so you end up being overly reliant on a small number of people and where knowledge of the underlying technology may not be a strength for the organisation.
Individually Configured Solutions
Arrk’s configurable ServiceFlex™ offering is a flexible framework to meet the needs of our customers. Our application service parameters follow a successful ‘Knowledge Transition’ period where Arrk spend time gathering information on the application and related operating constraints to enable bespoke tailoring of the service.