In today’s tough competition, a business needs to be connected 24/7 to its clients and customers to ensure overall success and growth. With more and more companies depending on software applications for their day-to-day operations, the support and maintenance functions have become intrinsically important today.

Maintenance and support broadly fulfil two interlocking objectives: making corrections to the software and enhancing it. Your software is designed to meet the challenges of the real world, and it’s the real world that provides the feedback which allows for it to be corrected. With that feedback processed in a way that allows a suitable response to be devised and implemented, your application can carry on and offer an ever-greater quality of performance to end users.

Application Support Management

Reducing cost of ownership and improving the quality and predictability of service levels

Ensuring 24/7 Connectivity

In today’s tough competition, a business needs to be connected 24/7 to its clients and customers to ensure overall success and growth. With more and more companies depending on software applications for their day-to-day operations, the support and maintenance functions have become intrinsically important today.

Maintenance and support broadly fulfil two interlocking objectives: making corrections to the software and enhancing it. Your software is designed to meet the challenges of the real world, and it’s the real world that provides the feedback which allows for it to be corrected. With that feedback processed in a way that allows a suitable response to be devised and implemented, your application can carry on and offer an ever-greater quality of performance to end users.

Improving Resource Productivity

Understanding the urgency and critical nature of business operations, Arrk is committed to delivering quality Application Support Management (ASM) services to business enterprises. With over 20 years’ professional experience and commitment towards quality, we deliver quality outsourced solutions to businesses to enable them to run 24/7.

Our ASM model emphasises continuous optimisation and hence delivers reduced cost of ownership and improved quality and predictability of service levels. With customer bandwidth freed up to focus on strategic initiatives our application support teams can focus their expertise on progressive reduction of the application support burden through root cause analysis and automation.

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Radical transformation delivers 30% cost reduction

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Individually Configured Solutions

Our ASM processes comprise several elements that can be configured to meet your specific requirements, including:

  • A robust 360-degree maintenance plan that covers preparation of software and identification of different categories of problems
  • Processes for proactive analysis of problems at the level of root cause, which as well as scoping out and testing additionally includes solution frames and ensuring that necessary support is available for modifications on an ad-hoc basis
  • Effective communications flow, with specific emphasis on confirming the progress of a given query with the person who flagged up the issue
  • Where necessary, implementation of structured platform migration that will enable seamless transition while also delivering consistent functionality

Let's talk

For more information on how Arrk can help your organisation, contact our team today.

 

Find us at:

Arrk

196 Deansgate

Manchester

M3 3WF

 

Call us on:

0161 227 9900