Award-winning UnionCloud enhances NUS services

Arrk Group has helped the National Union of Students, a not-for-profit organisation, enhance its student union membership experience with the development and launch of UnionCloud, its award-winning cloud-based membership management platform. The digital platform, awarded The Times’ Higher Education Awards ICT Initiative of the Year in 2013, provides all the functions a student union requires to operate,…

Vapour Trails

Digitising Air Travel in Flight

A major transatlantic airline needed to digitise services being used by customers, call centre and check-in agents. Everything from flight booking, check-in, seat reservations, meal and special requests, loyalty points redemption and complaints were part of the requirement. Arrk Group alongside strategic partner KCOM worked collaboratively with the airline to deliver a digital shared services architecture…

Scrumban Team

Our Journey into Scrumban

Our Journey into Scrumban By Team Arrk Thought Leadership 5 mins read Here at Arrk Group we have adopted Scrumban methodologies over Scrum and other alternative development methodologies. Let’s take a look why we did, what we did and importantly what have been the benefits. Scrum and Kanban Since Agile was first conceived, many development…

Establishing a Virtual Offshore Delivery Centre

Establishing a Virtual Offshore Delivery Centre By Team Arrk Thought Leadership 2 mins read There are a number of problems inherent in the traditional ‘direct’ offshore engagement model where a UK Customer contracts directly with an offshore supplier. These are typically driven by the offshore supplier’s lack of UK domain knowledge, limited capability in effective…

Virtual Offshore Application Management

Virtual Offshore Application Management By Team Arrk Thought Leadership 2 mins read Here’s a question. What’s your business’ greatest asset? You’ll probably say your staff – after all, without them you wouldn’t have a business at all, right? But do you know which staff are your most valuable? Which ones do you depend on to…

Cross Browser Testing Conundrum

Cross Browser Testing Conundrum By Shailendra Matkar, Sandeep Maher Thought Leadership 4 mins read Testing applications which utilise Web Browsers is becoming increasing more complex. In the early 1990s, successful testing with a copy of Microsoft Internet Explorer and Netscape meant that you could be confident that the vast majority of users would be able…