Arrk Group awarded G-Cloud 5 supplier status

Arrk Group is delighted to announce it has been approved to provide specialist cloud services (SCS) under the UK Government’s new G-Cloud 5 framework. The approval means that any UK public body, including all government departments and local authorities, can procure Arrk Group services through CloudStore. Cloudstore is an online marketplace where public sector organisations…

Vapour Trails

Digitising Air Travel in Flight

A major transatlantic airline needed to digitise services being used by customers, call centre and check-in agents. Everything from flight booking, check-in, seat reservations, meal and special requests, loyalty points redemption and complaints were part of the requirement. Arrk Group alongside strategic partner KCOM worked collaboratively with the airline to deliver a digital shared services architecture…

Management Team

The Arrk Group team has a wide range of multinational and multi-discipline experience. Senior management is split between the UK and India and this enables us to provide the best support for our customers and direction for all Arrk team members. Julian Howison | Chairman An electronics engineer by training, Julian started his career developing…

Customer Charter

Delivering service excellence and delighting our Customers is Arrk Group’s number one goal and by focusing on our customers’ needs we believe that success in other areas follows. A desire to constantly exceed our Customers’ expectations underlies all of Arrk’s decision-making processes. We are constantly seeking new ways in which we can increase the value of…

Establishing a Virtual Offshore Delivery Centre

There are a number of problems inherent in the traditional ‘direct’ offshore engagement model where a UK Customer contracts directly with an offshore supplier. These are typically driven by the offshore supplier’s lack of UK domain knowledge, limited capability in effective Customer engagement, inadequate delivery management capability, differences in language, culture, time and distance and…

Arrk Group delivers for Virgin Money Giving

Virgin Money is the financial services arm of the well known Virgin Group, headed by Richard Branson. The Group launched a not-for-profit organisation called Virgin Money Giving to support their sponsorship of The London Marathon 2010 and for future charity fundraising events. Virgin Money Giving needed an online solution which offered fundraisers and charities the ability…