My First 8 Months at Arrk Group By Team Arrk Thought Leadership 3 mins read In my interview for Arrk, I was asked what I wanted to get out of this job. If I remember rightly my response was something like: “I’d like to learn all about the computer systems that are increasingly pervading every…
Creating a Winning Membership Engagement Strategy By Team Arrk Thought Leadership 3 mins read Empowered customers are shaping and redefining the way business operate, they demand consistency and excellence, be that in-person or increasingly across a complex web of digital environments. Thus the term “Age of the Customer” was coined, an acknowledgement that the customer…
Disruption in Lawtech is on the Horizon By Team Arrk Thought Leadership 4 mins read Even the legal industry isn’t immune to technological disruption. The legal industry is like banking and insurance. There’s a lot of red tape to wade through as it’s notorious for relying on physical record-keeping and having an eye-watering amount of…
Open Source Software: Demystified By Team Arrk Thought Leadership 4 mins read The term ‘open source’ is used frequently, and is applied to fields other than software programming. Companies often describe their business approach as ‘open source’ when they mean they have an open source leadership style or workplace culture. In this article, we’ll discuss…
Arrk’s Radical Transition Towards Test Automation By Team Arrk Thought Leadership 5 mins read “We have to move towards automated testing really, really quick!” In the early days of our adoption of automated testing, this was the clarion call that rang within Arrk that got us starting a program in earnest. This story explains how…
SaaS: Software as a Service and How it’s Taking Over By Team Arrk Thought Leadership 5 mins read You’ve probably used SaaS before, even if you haven’t heard of this type of software distribution model until now. Just think of a web service like Google’s Gmail email provider – that’s an example of SaaS. SaaS…
Innovation is helping us do more with less. The success of Amazon, a retailer that doesn’t have any stores and simply ships its good from warehouses was one of the earlier examples of the disruptive rise of digital giants. In more recent times, it has been followed by Uber, a car sharing firm that carries…
A question that rages within a tester’s mind often is whether her creative and exploratory skills alone are enough for manual testing (or ‘Sapience testing’ as James Bach calls it, giving the profession some respectability) or should she venture into the ‘technical’ side as well, supposedly the domain of the developer. A smart tester will…
Fragile is a kangaroo word. Within the Fragile ‘pouch’ is agile and the two words in a literal sense may not be seen at odds with each other. However within the software development world, we can use the kangaroo word to tell a ruminative story or two and even draw meaningful insights Note: The two…
This immersive research activity requires the researcher to become involved with the activity, rather than just observing. Developed as a technique for better understanding the mind of the customer, ethnography is used at Arrk to gain a better understanding of the customer’s needs, wants and desires. Asking customers how they feel about a product or service, why…
