Streamlining IT Integration for a Global Enterprise
Our client, a global brand operating across sectors like Airlines, Fashion, Retail, Music, Transportation, and BFSI, partnered with a UK-based IT consultancy for managed services and integration. Their UK IT teams aimed to enhance BizTalk services but faced integration challenges, misaligned working styles, and coordination issues, hindering project progress.
Customer
Our client is an international brand with operations in sectors such as Airlines, Fashion, High Street Retail, Music, Transportation, and Financial Services (BFSI). Their IT leadership team is based in the UK, supported by a UK-based IT consultancy firm specializing in IT Managed Services and Integration.
UK market leader in construction industry market intelligence
Providing information on profile and status of major construction projects
Originally supplied information via paper-based reports and PC software tool
Situation
The client’s in-house and extended IT teams in the UK were working on a project to enhance BizTalk services for better system interactions. They faced significant technical challenges in integrating multiple business systems. Diverse engagement and project management styles among team members led to critical information being lost, coordination issues, and budget overruns, resulting in minimal project progress.
Limited IT budget
Little capacity for speculative ventures and insufficient management
Shortage of appropriate technical skills with in-house IT resource
An urgency of speed to market
“We wanted to provide our customers and suppliers with the ability to get the information they needed when they needed it, rather than asking and waiting for it to be compiled”
Commercial Director
Solution
Arrk identified the complexity of the project, with multiple participants having different priorities. Using our proprietary IT consulting service, BenchmArrk™, we evaluated the project and participant behaviors, uncovering several gaps. We took corrective actions to streamline operations.
Implementation
Arrk managed the project using our Agile@Arrk™ methodologies to address delays and get the project back on track. Our rapid software engineering capabilities were instrumental in this process. We also deployed two scrum teams from our offshore resource pool to expedite the work while maintaining cost efficiency.
Deployment of a small onshore team
Application was developed and launched in four months
Development of a full-scale production implementation named Drillstar
Barbour ABI moved to a VODC model
Outcomes
The success of the project was due to effective learning and team collaboration. Technological challenges were navigated through meticulous planning and execution strategies. This demonstrated Arrk’s capability to deliver projects on time and within budget, establishing the company as a reliable program outsourcing partner.
