Arrk, in collaboration with the customer, successfully organized its renowned ThinkDigital™ workshop and shared its insights. Throughout the workshop, several shortcomings, bottlenecks, and inconsistencies were identified, many of which the business users were previously unaware of. Additionally, the business user group gained a deeper understanding of the challenges associated with adoption. Arrk also presented a comprehensive roadmap for securing the customer’s digital assets by implementing modern technology stacks within the ITIL framework, ensuring zero downtime.

Solution Adoptions

As part of the solution strategy, Arrk entered into a contract under its ServiceFlex™ model. The company assembled a team of digital experts with varying levels of allocation, leading discussions and coordinating with other service providers. This approach alleviated significant resourcing challenges and reduced associated costs. Regarding technical services, some applications were seamlessly transitioned to modern online environments on a lift-and-shift basis, while others required upgrades to their underlying code base, workflow configurations, and the implementation of SharePoint online portals within the framework of ITIL information security programs.