Modernising ASM to Accelerate Digital Growth
Our customer urgently needed to outsource their Application Support and Management (ASM) capabilities to drive digital growth. They also required expertise in shaping and delivering IT projects across all services and applications.
A not-for-profit organization, established in 2009 to support charitable sponsorships, sought to create an online platform for fundraisers and charities to raise money efficiently. With ambitious business goals and a tight nine-month timeline, they partnered with a trusted vendor to design and deliver a scalable, high-performing platform. As their business grew, they faced challenges in maintaining their IT operations and required cost-efficient Application Support and Management (ASM) solutions.
Customised Delivery Model
Charities
Fund Raising
Situation
- Limited in-house capacity to manage growing IT demands.
- A need for a self-driven, self-organized team capable of delivering high-quality development services and expert consultation.
- Expertise is required to modernize legacy frameworks while ensuring compliance with GDPR regulations.
- Alignment of IT priorities with business segments such as Retention, Distribution, and GDPR compliance.
Cost Efficient
Self-Organised Team
Software Development
Professional Consultation
Solution Cont.
A tailored approach was implemented to address these challenges:
Custom Delivery Model Cross-Functional Teams: We formed Scrum teams equipped to manage key business segments effectively, each with defined focus areas. Scrum of Scrums Coordination: A higher-level collaboration mechanism ensured alignment among the client’s team leads, our delivery managers, and technical experts.
Agile Team Structure: Three dedicated Scrum teams were formed for each business segment, supported by shared roles like Scrum Master, Product Owner, Technical Architect, and UX
Designer. Iterative sprints allowed the team to adapt quickly while maintaining consistency in functional, technical, and user experience implementation.
Customised Delivery Model
Flexible Team
Scrum of Scrums
Single POC
Solution
Technical Modernization: Legacy frameworks (e.g., Struts) were migrated to modern technologies (e.g., Spring) for improved scalability and performance. Ongoing consultation was provided for technology stack upgrades and functional enhancements.
Integrated Support Model: Continuous Monitoring: Proactive issue identification and resolution minimized downtime and maximized system uptime. Cost-Optimized Solutions: Streamlined workflows and standardized processes reduced operational overhead, helping the client focus resources on strategic initiatives.
Experienced Team
Thorough Knowledge Acquisition
Organised Sprints
Team Dynamics
Outcomes
The collaboration resulted in measurable improvements:
Operational Efficiency: Launched the organization’s online platform on schedule, ensuring minimal disruption.
They receive feedback on customer engagement, such as emails opened, clicks, and app messages opened.
Enhanced Performance: Boosted system uptime and responsiveness, thanks to technical upgrades and continuous monitoring.
Seamless Collaboration: Successfully executed over 50 projects ranging from functional developments to technical improvements such as properties internalization and framework modernization.
Why this Approach Worked
This solution succeeded due to:
- A flexible delivery model aligned with business priorities.
- Agile methodologies that adapted seamlessly to evolving needs.
- A collaborative team structure that ensured consistent quality across all projects.
