System Engineer – Contract Employee

Overview: Looking for a highly motivated and skilled Desktop Support Engineer to join our team on a limited-time contract basis. The successful candidate will be responsible for providing technical assistance and support to our end-users, ensuring the smooth operation of our desktop/laptop environment. This role requires excellent problem-solving abilities, strong communication skills, and a proactive approach to resolving technical issues. The ideal candidate will have 2-3 years of relevant experience in a desktop/laptop support role, sound knowledge in server administration and will be based locally to facilitate daily office visits.

Experience: 2-3 Years

Job Location: Mahape, Navi Mumbai

Job Mode: Work from Office Daily

Responsibilities:

• Provide first and second-level technical support to end-users via phone, email, remotely and in-person.
• Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain desktop operating systems (Windows, Linux, macOS), applications, and software updates.
• Manage user accounts and access permissions within Active Directory and Azure Active Directory.
• Assist with the setup and configuration of new user workstations.
• Diagnose and resolve network connectivity issues at the desktop\laptop level.
• Document support activities, solutions, and procedures in a clear and concise manner.
• Follow established IT procedures and best practices.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Maintain an inventory of hardware and software assets.
• Provide basic user training and guidance on IT-related topics.
• Ensure timely resolution of support tickets within defined SLAs.
• Maintain a clean and organized work environment.
• Adhere to company policies and security procedures.
• Perform other duties as assigned.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 2-3 years of proven experience in a desktop support role.
• Strong working knowledge of Windows, Linux and/or macOS operating systems.
• Experience with installing, configuring, and troubleshooting various software applications.
• Familiarity with Active Directory and Azure Active Directory user and group management.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with printer troubleshooting and maintenance.
• Excellent problem-solving and analytical skills.
• Strong communication (both verbal and written) and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent organizational and time-management skills.
• A customer-focused attitude with a commitment to providing excellent support.
• Must be based locally (within a 30-40 km radius) to facilitate daily office visits.
• Reliable transportation to commute to the office daily.

Preferred Skills:

• Experience with remote desktop support tools.
• Knowledge of ITIL framework and ISMS practices.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician etc).
• Experience with mobile device management (MDM).