Delivering Smarter Customer Search with AI IntegrationOur client has amassed a wealth of valuable behavioural data based on user demographics and usage patterns. Although this data holds enormous potential for discovering new business opportunities, it remained buried inside a set of large data repositories, which were challenging to interrogate. This meant that the marketing and…
Reducing Support Tickets by 89% Using an AI-Powered ChatbotA leading services-based company, serving over 5,000 businesses across multiple countries, partnered with Arrk to enhance its customers’ access to key operational data. By integrating an AI-enabled chatbot, the client significantly streamlined its customer support operations, reducing inbound tickets by 89% and improving overall user satisfaction.CustomerGlobal Reach:…
Enhancing Social Participation through IT IntegrationOur client aimed to democratise public donations by covering transaction costs and contributing additional funds from their corporate trust.CustomerOur client is an international brand with operations in sectors such as Airlines, Fashion, High Street Retail, Music, Transportation, and Financial Services (BFSI). They were a leading sponsor of the London Olympics…
Revamping a Student Discount Platform for the Digital GenerationWe partnered with a youth-focused membership organisation to redesign and modernise their digital discount platform, transforming it from a legacy product into a fresh, engaging ecosystem tailored to the evolving needs of students and young professionals. Previously known as a traditional student discount card, the offering was…
Modernising ASM to Accelerate Digital GrowthOur customer urgently needed to outsource their Application Support and Management (ASM) capabilities to drive digital growth. They also required expertise in shaping and delivering IT projects across all services and applications. Customer A not-for-profit organization, established in 2009 to support charitable sponsorships, sought to create an online platform for…
Accelerating Greener Infrastructure Through Digital SolutionsSustainable development is no longer a choice, it’s a necessity. Infrastructure projects around the globe face mounting pressure to minimize environmental impact while maintaining economic feasibility and societal value. Achieving these goals often requires adherence to strict sustainability standards, but navigating the complexities of certification processes can be daunting. Digital…
Optimising ASM Operations for a Global Polymer LeaderArrk is a technology services partner specializing in legacy application modernization, maintenance, and digital transformation. Guided by proven frameworks like our EmbArrk™ onboarding process and ITIL-aligned practices, we help global organizations optimize their application landscapes.CustomerA prominent, London Stock Exchange–listed manufacturer of high-performance polymer solutions, with a market capitalization…
Connecting Contingent Healthcare Workers through Mobile AccessWe partnered with a provider of specialist workforce engagement services in the healthcare sector to develop a mobile application that helps non-permanent medical staff stay connected to available shifts across the system. The engagement began with a structured three-week discovery workshop, followed by a fixed-scope delivery project. The result…
Digitising In-Flight and Ground Travel ServicesA well-known transatlantic airline partnered with us and our strategic delivery partner to modernise its core customer-facing services ranging from check-in and seat reservations to complaints handling and call centre processes. The result was a shared services architecture, designed to accelerate the organisation’s digital transformation and enable the creation of…
Streamlining IT Integration for a Global EnterpriseOur client, a global brand operating across sectors like Airlines, Fashion, Retail, Music, Transportation, and BFSI, partnered with a UK-based IT consultancy for managed services and integration. Their UK IT teams aimed to enhance BizTalk services but faced integration challenges, misaligned working styles, and coordination issues, hindering project progress.CustomerOur…
