Omni-Channel Marketing Tool Implementation

How Arrk’s Implementation of Iterable enabled Client to save cross-channel marketing costs by 48% in 6 months Resulting in Increased digital marketing throughput and improved customer acquisitionCustomerOur Client operates a UK-wide closed-community performance-marketing platform connecting youth-orientated communities with national and international brands. They provide membership systems to unions, associations and professional bodies and connect 1M+…

Natural Language Search Implementation for Customer Loyalty Program (ChatGPT)

Natural Language Search Implementation for Customer Loyalty Program (ChatGPT)Our client, a digital performance marketing business has amassed a wealth of valuable behavioural data based on user demographics and usage patterns. Although this data holds enormous potential for discovering new business opportunities, it remained buried inside a set of large data repositories, which were challenging to…

Utilised an AI Chatbot to Decrease Customer Support Tickets by 89%

Utilised an AI Chatbot to Decrease Customer Support Tickets by 89%Our client’s customers previously accessed limited reports through the platform’s dashboard, requiring them to contact customer support for other metrics. This lack of customization resulted in delays and dissatisfaction. To fix this, they partnered with Arrk’s AI Engineering team to create an AI-enabled chatbot. The…

How Arrk’s AI Engineering Team Automated Data Harvesting, Reducing Costs by 48%…

How Arrk’s AI Engineering Team Automated Data Harvesting, Reducing Costs by 48% and Speeding Up Time to Market – Resulting in Increased Revenue and Customer Satisfaction.Our customer is a well-established global business intelligence organization specialising in the collection and improvement of massive datasets, which are subsequently published for customers to use in individual transactions and…

Transforming NUS Extra to TOTUM

Transforming NUS Extra to TOTUMArrk Group has partnered with OneVoice to Transform, Enrich, and Maintain digital platform called TOTUM for students and professionals. Before September 2018, this was only one student discount product called NUS Extra, owned by the NUS – National Union of Students, a not-for-profit organisation. OneVoice, who was already providing digital support…

Transforming ASM capabilities of Business

Transforming ASM capabilities of BusinessOur Customer urgently needed to outsource their Application Support and Management (ASM) capabilities to achieve digital growth. They also required expertise in shaping and delivering IT projects for all services and applications. By providing cost-efficient, best-in-class services, Arrk Group assisted our Customer in managing their ASM capabilities effectively. Customer Our Customer…

Digitised solution for Sustainable Infra Development

Digital Solution for Sustainable Infrastructure DevelopmentArrk collaborated with a Customer to create a web platform for simulating city infrastructure development. The platform supports growth while promoting sustainable development goals such as reducing carbon emissions and enhancing citizens’ quality of life.CustomerOur Customer is one of the largest global development institutions focused on the private sector in…

SharePoint Online Migration

Amplified the digital presence for document management systemThe customer had a crucial need to revamp their legacy applications and existing document management system that too making it cost-effective, scalable and ease of the support. Arrk with the enriched consultancy and migration experience helped the customer to successfully shape and deliver future IT projects using a…

Application Support and Management for global customer

Application Support and Management for Global CustomerArrk is successfully delivering turnkey Application Support and Management (ASM) services for a global leader in high-performance polymer solutions. To diversify their digital presence and develop new platforms, the Customer needed to outsource Application Support & Maintenance of their legacy applications to a vendor who understood their needs and could cost-effectively…

Brookson’s contingent workforce engagement (+Us)

Brookson’s contingent workforce engagement (+Us)Arrk helped Brookson ideate, implement, and position a new contingent workforce engagement app +Us to keep medical workers connected to non-permanent bank shifts across the sector. Arrk has strong experience in digital space handling Agile projects for UK customers. The involution commenced with three weeks of EmbArrkTM workshop followed by a…