Amplifying Visibility & Access with a Document Management PlatformThe customer had a crucial need to revamp their legacy applications and existing document management system that too making it cost-effective, scalable and ease of the support. Arrk with the enriched consultancy and migration experience helped the customer to successfully shape and deliver future IT projects using…
Keeping Healthcare Connected with Arrk’s Workforce AppHealthcare providers often face challenges in staffing all their service needs with full-time employees. We helped one such provider connects with a flexible workforce of medical professionals. Through collaborative workshops, we deeply understood their needs and designed an easy-to-use app. This app allows medical professionals to quickly find and…
Improving Customer Engagement for B2C Brands Through Personalised AIImplementation of AI-powered recommender systems for enhanced customer engagement and overall Revenue GrowthCustomerOur customer operates one of the largest online platforms for discounts and brand promotions in the UK. This platform facilitates e-commerce, digital marketing, and affiliate marketing across various brands, managing launches and sales promotions.Diverse customer…
Delivering Smarter Customer Search with AI IntegrationOur client has amassed a wealth of valuable behavioural data based on user demographics and usage patterns. Although this data holds enormous potential for discovering new business opportunities, it remained buried inside a set of large data repositories, which were challenging to interrogate. This meant that the marketing and…
Reducing Support Tickets by 89% Using an AI-Powered ChatbotA leading services-based company, serving over 5,000 businesses across multiple countries, partnered with Arrk to enhance its customers’ access to key operational data. By integrating an AI-enabled chatbot, the client significantly streamlined its customer support operations, reducing inbound tickets by 89% and improving overall user satisfaction.CustomerGlobal Reach:…
Revamping a Student Discount Platform for the Digital GenerationWe partnered with a youth-focused membership organisation to redesign and modernise their digital discount platform, transforming it from a legacy product into a fresh, engaging ecosystem tailored to the evolving needs of students and young professionals. Previously known as a traditional student discount card, the offering was…
Modernising ASM to Accelerate Digital GrowthOur customer urgently needed to outsource their Application Support and Management (ASM) capabilities to drive digital growth. They also required expertise in shaping and delivering IT projects across all services and applications. Customer A not-for-profit organization, established in 2009 to support charitable sponsorships, sought to create an online platform for…
Accelerating Greener Infrastructure Through Digital SolutionsSustainable development is no longer a choice, it’s a necessity. Infrastructure projects around the globe face mounting pressure to minimize environmental impact while maintaining economic feasibility and societal value. Achieving these goals often requires adherence to strict sustainability standards, but navigating the complexities of certification processes can be daunting. Digital…
Optimising ASM Operations for a Global Polymer LeaderArrk is a technology services partner specializing in legacy application modernization, maintenance, and digital transformation. Guided by proven frameworks like our EmbArrk™ onboarding process and ITIL-aligned practices, we help global organizations optimize their application landscapes.CustomerA prominent, London Stock Exchange–listed manufacturer of high-performance polymer solutions, with a market capitalization…
Connecting Contingent Healthcare Workers through Mobile AccessWe partnered with a provider of specialist workforce engagement services in the healthcare sector to develop a mobile application that helps non-permanent medical staff stay connected to available shifts across the system. The engagement began with a structured three-week discovery workshop, followed by a fixed-scope delivery project. The result…
