Keeping Healthcare Connected with Arrk’s Workforce AppHealthcare providers often face challenges in staffing all their service needs with full-time employees. We helped one such provider connects with a flexible workforce of medical professionals. Through collaborative workshops, we deeply understood their needs and designed an easy-to-use app. This app allows medical professionals to quickly find and…
AI Recommendations & Promotions for B2C BrandsImplementation of AI-powered recommender systems for enhanced customer engagement and overall Revenue GrowthCustomerOur customer operates one of the largest online platforms for discounts and brand promotions in the UK. This platform facilitates e-commerce, digital marketing, and affiliate marketing across various brands, managing launches and sales promotions.Diverse customer baseRevenue growth…
Boosting Construction Intelligence Search with AI Our client has amassed a wealth of valuable behavioural data based on user demographics and usage patterns. Although this data holds enormous potential for discovering new business opportunities, it remained buried inside a set of large data repositories, which were challenging to interrogate. This meant that the marketing and…
Reducing Support Tickets with AI-Powered ChatbotA leading services-based company, serving over 5,000 businesses across multiple countries, partnered with Arrk to enhance its customers’ access to key operational data. By integrating an AI-enabled chatbot, the client significantly streamlined its customer support operations, reducing inbound tickets by 89% and improving overall user satisfaction.CustomerGlobal Reach: Operates in Telecom,…
Transforming NUS Extra to TOTUMArrk Group has partnered with OneVoice to Transform, Enrich, and Maintain digital platform called TOTUM for students and professionals. Before September 2018, this was only one student discount product called NUS Extra, owned by the NUS – National Union of Students, a not-for-profit organisation. OneVoice, who was already providing digital support…
Modernising ASM Operations to Drive Digital GrowthOur customer urgently needed to outsource their Application Support and Management (ASM) capabilities to drive digital growth. They also required expertise in shaping and delivering IT projects across all services and applications. Customer A not-for-profit organization, established in 2009 to support charitable sponsorships, sought to create an online platform…
Accelerating Greener Infrastructure Through Digital SolutionsSustainable development is no longer a choice, it’s a necessity. Infrastructure projects around the globe face mounting pressure to minimize environmental impact while maintaining economic feasibility and societal value. Achieving these goals often requires adherence to strict sustainability standards, but navigating the complexities of certification processes can be daunting. Digital…
Amplified the digital presence for document management systemThe customer had a crucial need to revamp their legacy applications and existing document management system that too making it cost-effective, scalable and ease of the support. Arrk with the enriched consultancy and migration experience helped the customer to successfully shape and deliver future IT projects using a…
Brookson’s contingent workforce engagement (+Us)Arrk helped Brookson ideate, implement, and position a new contingent workforce engagement app +Us to keep medical workers connected to non-permanent bank shifts across the sector. Arrk has strong experience in digital space handling Agile projects for UK customers. The involution commenced with three weeks of EmbArrkTM workshop followed by a…
Digitising Air Travel in FlightA major transatlantic airline needed to digitise services being used by customers, call centre and check-in, seat reservations, to complaint handling. Arrk Group, alongside strategic partner KCOM, worked collaboratively with the airline to deliver a digital shared services architecture and to develop key additional reusable service components.SituationThe airline has enjoyed strong…
