Cost Effective Marketing Tool Implementation

Arrk’s integration with OneSignal empowered our client with dynamic list creation, detailed engagement feedback, and rapid, cost-effective communication capabilities, leading to a 50% reduction in customer communication costs and streamlined promotional activities.CustomerOneVoice operates a UK-wide closed-community performance-marketing platform connecting youth-orientated communities with national and international brands. They provide membership options for unions, associations and professional…

Omni-Channel Marketing Tool Implementation

How Arrk’s Implementation of Iterable enabled Client to save cross-channel marketing costs by 48% in 6 months Resulting in Increased digital marketing throughput and improved customer acquisitionCustomerOur Client operates a UK-wide closed-community performance-marketing platform connecting youth-orientated communities with national and international brands. They provide membership systems to unions, associations and professional bodies and connect 1M+…

Natural Language Search Implementation for Customer Loyalty Program (ChatGPT)

Natural Language Search Implementation for Customer Loyalty Program (ChatGPT)Our client, a digital performance marketing business has amassed a wealth of valuable behavioural data based on user demographics and usage patterns. Although this data holds enormous potential for discovering new business opportunities, it remained buried inside a set of large data repositories, which were challenging to…

Utilised an AI Chatbot to Decrease Customer Support Tickets by 89%

Utilised an AI Chatbot to Decrease Customer Support Tickets by 89%Our client’s customers previously accessed limited reports through the platform’s dashboard, requiring them to contact customer support for other metrics. This lack of customization resulted in delays and dissatisfaction. To fix this, they partnered with Arrk’s AI Engineering team to create an AI-enabled chatbot. The…

Award-winning UnionCloud enhances NUS services

Award-winning UnionCloud enhances NUS servicesArrk Group has helped the National Union of Students, a non-for-profit organisation, enhance its student union membership experience with the development and launch of UnionCloud, its award-winning cloud-based membership management platform. The digital platform, awarded The Times’ Higher Education Awards ICT Initiative of the Year in 2013, provides all the functions…