Digitising air travel in-flight for a major transatlantic airline
Digitising Air Travel in FlightA major transatlantic airline needed to digitise services being used by customers, call centre and check-in, seat reservations, to complaint handling. Arrk Group, alongside strategic partner KCOM, worked collaboratively with the airline to deliver a digital shared services architecture and to develop key additional reusable service components.SituationThe airline has enjoyed strong…