Highly available IT systems are an imperative in business today. It is increasingly the case that organisations offer 24x7 business critical services to their customers and therefore the IT systems that support their businesses must be available and effective 24x7 as well.
Just as having IT systems available 24x7 is a business imperative today, so is ensuring that best value is obtained from the global IT services supply market. According to Forrester, global businesses spend £5 on application management for every £1 spent on new applications and this overhead is a major inhibitor of IT departments being able to deliver new technology innovations to their business. In the last few years with the establishment of reliable high capacity fibre networks we are increasingly seeing businesses outsourcing mission critical production support to global IT service providers.
Arrk provides a full range of application management services from our Mumbai Delivery Centre to some of the UK’s premium financial services, media, telecoms and technology businesses. These include:
Across all these service areas we operate ITIL based processes such as Incident Management, Problem Management and Change Management.
Our application management model emphasises continuous optimisation and hence delivers reduced cost of ownership and improved quality and predictability of service levels. With Customer bandwidth freed up to focus on strategic initiatives our application support teams can focus their expertise on progressive reduction of the application support burden though root cause analysis and automation.