Arrk | Enterprise application

Collaboration works

Unfortunately many IT service companies, particularly the larger ones, seem to focus their efforts on taking value from their customers rather than as Arrk do focusing on delivering tremendous value to their customers.

We work in a way that emphasises win-win outcomes, open communication and co-operative team working. Our transparent, collaborative engagement style and obsession with exceeding our Customer's expectations has enabled us to grow many long-term partnerships with our Customers.

Characteristics of standard adversarial customer/supplier model

• Us vs. Them model dominates thinking
• Win-lose or lose-win are acceptable outcomes
• There are lots of surprises
• All problems are 'your problem'
• Each side has separate goals and objectives

Arrk collaborative Customer engagement

• We are in this together
• Win-win is the only acceptable outcome
• Effective communication
• All problems are 'our problems'
• Operates as a joint-team with shared goals and objectives

Partnership values

Below are some of the key values we believe enable an extraordinarily successfully relationship between our Customers and ourselves:

• A desire to build a mutually beneficial, long-term, trust based win-win relationship between our companies
• A willingness to operate in a open and transparent manner where opportunities and problems are shared in a positive, co-operative team-working manner
• An acceptance that whilst there exists an commitment to high-performance in all areas it is nevertheless 'ok for it not to be ok' - from time to time
• A constant striving for new innovative approaches and solutions where creativity is highly valued and continuous improvement built-in
• A pragmatic fact based management culture that rejects rumour and hearsay over hard evidence and where measures of success are clearly defined and regularly monitored
• A pervasive sense that those involved, both Arrk and the Customer’s staff, operate as One Team with a shared purpose and destiny
• A environment where people are valued and treated equally, where a sense of 'fairness' exists, where opinions are listened to and respected and that understands and treats sensitively the various cultural differences.